Complaints Procedure

All complaints regarding the behaviour of members of the Club should be submitted to the Club Secretary in writing by Email or letter for consideration by the Executive Committee. This may include any offence, either within football activities or outside, which might bring the Club into disrepute.

A complaint should be raised as soon as possible after the event but no later than 30 days after the event or series of events.

Informal Complaint

The complainant can raise the complaint with the Club and give them the opportunity to resolve the complaint to the satisfaction of the complainant.

If the complainant is not satisfied with the proposed resolution the complaint can become formal (a formal complaint must be made within 30 days of the notice of the proposed resolution).

Formal Complaint

On receipt of a formal complaint the Clubs Disciplinary procedure will be applied, please refer to the Clubs Disciplinary Procedure for full details.

Complaint Format

Full details of the complaint should be provided and include:

  • Name and address of the complainant.
  • Date and time of the complaint
  • Full details of the complaint.

The Club may request additional information.

The Club will endeavour to protect the complainant’s privacy but depending on the circumstances of the complaint cannot guarantee that privacy can be maintained.

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